Cibola Regional Communications Center
911 Service, Commitment, Pride
MISSION STATEMENT
THE GOLDEN LIGHT THAT CONNECTS OUR COMMUNITY TO PUBLIC SERVICE PERSONNEL. WHETHER IT BE LAW ENFORCEMENT, FIREFIGHTERS, EMT'S OR ALL OF THE ABOVE. WE LOOK TO THE FUTURE WITH THE EXPECTATION TO ACHIEVE AND MAINTAIN THE HIGHEST LEVEL OF PUBLIC SAFETY FOR OUR HOME AND ITS RESIDENTS AND TO BE RECOGNIZED BY ALL AS A TRUSTWORTHY, CREDIBLE, AND DEPENDABLE ENTITY. WE ARE CIBOLA REGIONAL
• TO PROTECT AND SUPPORT OUR UNITS WHO ARE OUT IN THE FIELD.
• HAVING INITIATIVE IN OUR WORKPLACE AND TO USE OUR RESOURCES, INCLUDING THE KNOWLEDGE OF OUR FELLOW TEAM MEMBERS.
• BEING PROMPT WHEN TAKING AND TRANSFERING INFORMATION FROM OUR CALLERS TO THE APPROPRIATE AGENCY AND/OR RESPONDER UNITS.
• ALWAYS HAVING A SENSE OF ACCOUNTABILITY AND PRIDE IN OUR WORK ON A DAY TO DAY BASIS.
• BEING COURTEOUS TO RESPONDERS AND CALLERS, EVEN WHEN THE SITUATIONS AND STRESSORS ARE PARAMOUNT.
• BEING PROFESSIONAL AND COMPASSIONATE ALL THE WHILE TAKING COMMAND TO THE BEST OF OUR ABILITIES
• HOPING FOR THE BEST WHILE BEING PREPARED FOR THE WORST.
C - COMMUNITY ORIENTED
I - INTEGROUS
B - BONAFIDE
0 - OPERATIVE
L - LASTING
A - ACCURATE
What to Expect When Calling 911
The Dispatcher will answer the phone with, “911, where is your emergency?” The reason for this is in case there is a disconnection of the line, CRCC will start the Police on the way. Some other common questions the dispatcher may ask:
- Where is your Emergency?
- What is your phone number?
- What is your name?
- What is going on?
- If a medical call, how old is the patient?
- Any descriptions of suspects? Vehicle or clothing.
- Is there a license plate number?
- What is the direction of travel? Where did the vehicle go?
- Are there any weapons involved? This includes things such as guns, knives, bats, boards and so on. Anything that can harm another human is a weapon.
- How many people are involved?
- If it is a fire call, what type of fire is it? Brush? Structure? Vehicle?
- What color is the smoke?
- Is there anyone stuck in the house?
- If it is a motor vehicle accident, are there any injuries?
- Is there anyone stuck in the vehicle?
PLEASE DO NOT HANG UP THE PHONE UNTIL YOU ARE TOLD TO DO SO BY THE DISPATCHER! There is critical information that is needed and calling the dispatch center, yelling, and then hanging up the phone will delay responders.
CONTACT CRCCP: (505) 287-4404
P: (505) 287-9477
P: (505) 287-2983
P: (505) 287-4491