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Cibola Regional Communications Center

The Cibola Regional Communications Center (CRCC) is the primary Public Safety Answering Point (PSAP) for Cibola County. It is the responsibility of CRCC to answer all 911 and non-emergency calls in the county as well as dispatch emergency services. CRCC dispatches for the Cibola County Sheriff's Department, Grants Police Department, Milan Police Department, National Parks Service, all Animal Control, and all Fire and EMS for the city, village, and the county. CRCC has a total of 17 staff members, including the PSAP Manager, an Administrative Assistant, three Supervisors, and 12 Emergency Communication Specialists (ECS). CRCC is operational twenty-four hours a day, seven days a week. There are always at least two ECS on duty and during peak hours there are three on duty to assist in keeping up with emergency phone calls and radio transmissions. All dispatch personnel are required to graduate from the New Mexico Law Enforcement Academy with their Telecommunicator Certification within one year of employment as well as achieve Emergency Medical Dispatch state and international certifications.

911 Service, Commitment, Pride

MISSION STATEMENT

THE GOLDEN LIGHT THAT CONNECTS OUR COMMUNITY TO PUBLIC SERVICE PERSONNEL. WHETHER IT BE LAW ENFORCEMENT, FIREFIGHTERS, EMT'S OR ALL OF THE ABOVE. WE LOOK TO THE FUTURE WITH THE EXPECTATION TO ACHIEVE AND MAINTAIN THE HIGHEST LEVEL OF PUBLIC SAFETY FOR OUR HOME AND ITS RESIDENTS AND TO BE RECOGNIZED BY ALL AS A TRUSTWORTHY, CREDIBLE, AND DEPENDABLE ENTITY. WE ARE CIBOLA REGIONAL 

•    TO PROTECT AND SUPPORT OUR UNITS WHO ARE OUT IN THE FIELD.
•    HAVING INITIATIVE IN OUR WORKPLACE AND TO USE OUR RESOURCES, INCLUDING THE KNOWLEDGE OF OUR FELLOW TEAM MEMBERS.
•    BEING PROMPT WHEN TAKING AND TRANSFERING INFORMATION FROM OUR CALLERS TO THE APPROPRIATE AGENCY AND/OR RESPONDER UNITS.
•    ALWAYS HAVING A SENSE OF ACCOUNTABILITY AND PRIDE IN OUR WORK ON A DAY TO DAY BASIS.
•    BEING COURTEOUS TO RESPONDERS AND CALLERS, EVEN WHEN THE SITUATIONS AND STRESSORS ARE PARAMOUNT.
•    BEING PROFESSIONAL AND COMPASSIONATE ALL THE WHILE TAKING COMMAND TO THE BEST OF OUR ABILITIES
•    HOPING FOR THE BEST WHILE BEING PREPARED FOR THE WORST.

C - COMMUNITY ORIENTED
I - INTEGROUS
B - BONAFIDE
0 - OPERATIVE 
L - LASTING
A - ACCURATE

What to Expect When Calling 911
The Dispatcher will answer the phone with, “911, where is your emergency?” The reason for this is in case there is a disconnection of the line, CRCC will start the Police on the way. Some other common questions the dispatcher may ask:

  1. Where is your Emergency?
  2. What is your phone number?
  3. What is your name?
  4. What is going on?
  5. If a medical call, how old is the patient?
  6. Any descriptions of suspects? Vehicle or clothing.
  7. Is there a license plate number?
  8. What is the direction of travel? Where did the vehicle go?
  9. Are there any weapons involved? This includes things such as guns, knives, bats, boards and so on. Anything that can harm another human is a weapon.
  10. How many people are involved?
  11. If it is a fire call, what type of fire is it? Brush? Structure? Vehicle?
  12. What color is the smoke?
  13. Is there anyone stuck in the house?
  14. If it is a motor vehicle accident, are there any injuries?
  15. Is there anyone stuck in the vehicle?
Each call is unique and the dispatcher has to tailor the questions to the incident. This is just an example of some of the questions, there may be many more to help responding units paint a picture of the incident prior to arrival.

PLEASE DO NOT HANG UP THE PHONE UNTIL YOU ARE TOLD TO DO SO BY THE DISPATCHER! There is critical information that is needed and calling the dispatch center, yelling, and then hanging up the phone will delay responders.

CONTACT CRCCP: (505) 287-4404
P: (505) 287-9477
P: (505) 287-2983
P: (505) 287-4491